The merchant website is an electronic commerce site accessible through the Internet, open to any user of this network. It is edited by the company Towanda SA, having its registered office at 1050 Ixelles (Belgium), rue Darwin, 32, registered in the VAT register under number BE-0452.834.206, owner of the Jewels Fabienne Kriwin brand.

These terms and conditions govern the use of this website and Purchaser’s purchases from it. They constitute a contract concluded between the Buyer and Towanda SA (together referred to as “the Parties”). By using this website and making a purchase on it, the Buyer accepts these terms and conditions without reservation. The Buyer will ensure that they have read and understood these terms and conditions before using this website. Following the conclusion of a sales contract, these conditions are supplemented by the contractual conditions as mentioned on the order forms and invoices of Towanda SA.

Towanda SA reserves the right to periodically modify these general conditions. The modified general conditions will take effect on the date of their posting on the website.


Due to the nature of some of our products, they may not be available at all times. Our website is updated regularly. However, some products on our website may be out of stock. The Buyer will be informed of the availability of the products in the product description. In the event of an order for a product that is no longer available, Towanda SA will contact the Buyer within 7 working days to inform him of the unavailability of the product. Towanda SA reserves the right to remove any product from the website at any time and to remove or modify any material or content from the website without prior notice and without any liability for any damage resulting from the foregoing.


Product prices are indicated in euros and only payments in euros will be accepted.

All prices displayed on the website include VAT, in accordance with current legislation.

In the case of an order with a delivery address outside the EU, when confirming the order, VAT will be deducted from the displayed price, depending on the country of delivery of the product.

If shipping an order outside of the EU, import duties and taxes may apply and are collected at the time of delivery to the shipping address. The Buyer will be responsible for paying such import duties and taxes if applicable. Towanda SA is under no obligation to verify and inform buyers of applicable customs duties and taxes. Please be aware that Towanda SA has no control over these charges and since they vary from country to country, Towanda SA cannot know the amount. To find out, it is the Buyer’s responsibility to check with the competent authorities in the country of delivery.

The final cost of the order will include delivery charges. The purchased products will only be sent by Towanda SA after receipt of full payment.

Payment is due immediately upon ordering.

Payment can be made by debit / credit card: CB, Visa, MasterCard, PayPal.

By purchasing from this website, the Buyer confirms that the credit / debit card that is being used belongs to him or that he has been specifically authorized by the owner of the credit / debit card to use it.

Use of credit / debit cards is subject to authorization by the card issuer. If the payment card issuer refuses to authorize payment, Towanda SA will not be responsible for late delivery or cancellation of the order.

All orders will be processed as soon as they have been validated. All payments made on our e-shop are secure thanks to the SSL encryption process. This encrypts and protects the data that the Buyer sends over the Internet. This mechanism ensures the confidentiality of payment data. Thus, at no time is the website aware of the Buyer’s credit card number: only the credit organization receives them in an encrypted manner.

Towanda SA cannot however be held responsible for the consequences of any use (fraudulent or otherwise) of the credit card by third parties, in particular in the event of interception of messages.

Payment can also be made by bank transfer to the account of Towanda SA:

Towanda SA

Rue Darwin, 32
1050 Ixelles

IBAN : BE96 2600 2099 4105.


Référence : ref of the jewel

In this case, the ordered product will only be delivered after receipt of full payment.

Towanda SA reserves the right to modify the price of the products sold on the website at any time and without notice. The products are invoiced at the rates mentioned on the website on the date of confirmation of the order, subject to the availability of the products ordered.

Towanda SA cannot be held responsible for any layout errors, typos or other errors resulting in the price communicated being incorrect. If such a situation were to occur exceptionally, the price would then be subject to an adjustment. In this case, Towanda SA will give the Buyer the choice to confirm his purchase at the correct price or to cancel his order. If Towanda SA is unable to contact the Buyer, the order will be considered canceled.


Only orders made by people who are at least 18 years old and have the necessary legal capacity will be accepted.

By placing an order on this website, the Buyer certifies that he has read and understood all the contents of these general conditions.

Towanda SA will confirm receipt of his order to the Purchaser by sending an email to the email address provided on the website.

Acceptance of the Buyer’s order will occur when Towanda SA sends them an e-mail confirming the shipment of their order.

Everything is put in place by Towanda SA to ensure that the descriptions, images and specifications of each product are accurate. However, Towanda SA cannot guarantee that the display of colors on Buyer’s computer accurately reflects the actual colors of the product delivered to it.

Towanda SA will not be able to accept the Buyer’s order in the following cases:

  1. the product he ordered is out of stock.
  2. There is an error in the price or description of the product.
  3. One of the conditions listed in these conditions is not met.

In all the cases referred to above, Towanda SA will inform the Buyer by e-mail within 7 working days of receipt of his order.


European domestic Shipping

Packages are shipped by Fedex.

Each package is sent to the delivery address that the Purchaser provided during the ordering process. When the order has been dispatched, the Buyer will receive an email confirming shipment and containing the order tracking information.

The Buyer is responsible for checking the package and the products it contains upon delivery. If, at the time of delivery, the Purchaser notices any clearly visible visible damage, he must have this noted on the delivery slip before signing for receipt.

In the event of apparent damage clearly visible, or if by mistake the wrong products have been delivered, the Buyer must notify his complaint by e-mail to [email protected] and by registered mail to Towanda SA, rue Darwin, 32 to 1050 Ixelles (Belgium), within 7 days from the date of delivery. After this period, no complaint will be taken into account.

Damage to the packaging of the delivered product is not considered to be a defect. Likewise, irregularities and other imperfections inherent in the traditional manufacture of artisanal products cannot be invoked for defects in the delivered product.

As delivery times depend on the items ordered, Towanda SA will make every effort to deliver the products as quickly as possible. Unless otherwise agreed between the Parties, delivery takes place within 30 days at the latest from the day after the day on which the Buyer places his order, provided that it has been fully paid.

Towanda SA cannot however be held responsible for unforeseeable delays in delivery caused by the carrier.

If the delivery time exceeds 30 days from the day after the day on which the Buyer places his order, and provided that it has been fully paid, the sale may be terminated

International Shipping

All international orders will be subject to shipping charges, taxes, customs, duties, and fees based upon the destination country and the item(s) ordered. The Buyer is the importer and is responsible for all import fees.All other orders will be shipped fully insured via Fedex.


Deliveries are made to the whole world with the exception of:

  • Burma
  • Central African Republic
  • Comoros
  • Cuba
  • Equatorial Guinea
  • Falklands
  • Guinea Bissau
  • Iran
  • Johnston island
  • Kiribati
  • North Korea
  • Mayotte
  • Myanmar
  • Nauru
  • Niue
  • Saint Pierre and Miquelon
  • Sao Tome and Principe
  • Sierra Leone
  • Solomon Island
  • Somalia
  • Saint Helena
  • Sudan
  • Syria
  • Tajikistan
  • Tokelau Islands
  • Turkmenistan
  • Tuvalu
  • Wake Islands
  • Yemen


The transfer of ownership will take place as soon as full payment has been received by Towanda SA. The transfer of the risks of loss and deterioration of the products purchased will be carried out upon delivery of the products.


In accordance with Belgian law, the Buyer has 14 days from the date of delivery to return the product ordered or request an exchange. The product must be returned in its original packaging, complete, in perfect condition, unused.

Returns that do not meet this condition will not be accepted and will be returned to the Buyer.

In order for the return to be accepted, the Buyer must return the product from the same country to which the Buyer was originally delivered. Orders returned from a different country may be subject to additional taxes and be subject to customs delays.

The Buyer can return his product using the secure service of his choice; in this case, Towanda SA cannot be held responsible for any lost or damaged package. The buyer must return his order at his expense to the following address: rue Darwin, 32 at 1050 Ixelles (Belgium).

The refund will be credited via the payment method used during the purchase.

If the order was sent to an address within the European Union, all taxes will be refunded. Outside the European Union, sales and customs duties cannot be reimbursed by Towanda SA.

Refunds may take up to ten business days to appear on Buyer’s account, due to varying processing times from one payment service provider to another


Under the law of consumer protection in the « consumers sales and guarantees directive », each item is subject to a legal warranty of 2 years after the delivery of the goods to the customer/consumer. The consumer must inform Towanda SA within 2 months  if any defect is noticed and at the latest before the end of the warranty period, the consumer must contact the customer service by e-mail: [email protected]
Once the defect has been reported, the customer/consumer has 15 days to return his purchase, either to the address rue Darwin, 32 at 1050 Ixelles (Belgium), postmark being taken as proof, or by dropping it off at the store, located at the same address.
However, the shipping costs are the responsibility of the customer. The customer is advised to provide appropriate packaging to properly protect the returned item as well as to choose a quality and trusted carrier. The risks of loss or damage linked to the return transport are the sole responsibility of the customer.
In the event of a proven defect in the product, the customer will be compensated by Towanda SA either by repairing the defect or by replacing the article.
The warranty does not however cover the renewal of lost parts as well as the deterioration of surfaces by dirt, acid attacks or physical attacks. The warranty also does not cover defects and damages caused by accidents, negligence, drops, abnormal or incorrect use, use of the article for purposes other than those for which it is intended, changes or modifications of the item due to heavy use or poor maintenance.


The website complies with the regulations in force relating to the protection of privacy with regard to the processing of personal data. By law, the Buyer has the right to consult, delete, modify or correct his data. Consultation, deletion, modification or correction can be made by the Buyer by sending an e-mail to [email protected] or by writing to the head office of Towanda SA.

The information collected at the time of the order (names, e-mail address, postal address, mobile number, etc.) is necessary for Towanda SA to be able to process orders (article 6 of regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data).

The Buyer’s data are archived for a period of 7 years from delivery of the order, but are not made available to third parties. Towanda SA undertakes to keep any information it may have had in the execution of these terms as strictly confidential and not to disclose it to anyone either during the execution of these terms or after its termination (except in the event of a dispute).

Towanda SA reserves the right to send the Buyer by e-mail or on his mobile number any information concerning its products, current promotions or latest news, for example. If the Buyer does not wish to receive such messages, he can indicate this by clicking on the unsubscribe message provided for this purpose.


The Site and all its elements are protected by the intellectual property rights in force. They are the exclusive property of Towanda SA. Use of this website is for strictly personal use. Any reproduction or public communication of texts, photographs or other material published on the website is strictly prohibited without the prior express written consent of Towanda SA. Any hypertext link directing to this website must be subject to prior express authorization from it.


These general conditions apply to all offers, sales, purchases and other generally unspecified transactions between the Parties.

Towanda SA invites the Buyer to read the general conditions and accept them by checking “I have read the general conditions of sale and I adhere to them without reservation. »During the ordering process in order to continue purchasing. Failure to do so will result in the Buyer being unable to pay for their purchases.

Consequently, by placing an order and / or concluding any contract, the Purchaser irrevocably acknowledges having received a copy of these general conditions and that they are enforceable against him, and that he accepts the application, to the exclusion of any other (except those of Towanda SA appearing on the order forms and invoices). The Buyer’s general or specific conditions will never apply, except with the express, prior written consent of Towanda SA.

These general conditions can be viewed on the purchase validation page. If the Buyer wishes, he can download them, print them and archive a copy.

These general conditions will apply to the Buyer, even if he was unable to take any in his mother tongue.

Severability of clauses: If one or more of the clauses of these general conditions were or became null, unenforceable, non-enforceable or contrary to mandatory laws, the validity, enforceability or application of the other provisions of these present general conditions will not be affected or altered and these general conditions will continue to have effect without this provision.


These general conditions are subject to Belgian law. All disputes that may arise from the interpretation or execution of these general conditions will fall under the exclusive jurisdiction of the courts of the judicial district of Brussels, in the French language.