In accordance with Belgian law, the Buyer has 14 days from the date of delivery to return the product ordered or request an exchange. The product must be returned in its original packaging, complete, in perfect condition, unused.

Returns that do not meet this condition will not be accepted and will be returned to the Buyer.

In order for the return to be accepted, the Buyer must return the product from the same country to which the Buyer was originally delivered. Orders returned from a different country may be subject to additional taxes and be subject to customs delays.

The Buyer can return his product using the secure service of his choice; in this case, Towanda SA cannot be held responsible for any lost or damaged package. The buyer must return his order at his expense to the following address: rue Darwin, 32 at 1050 Ixelles (Belgium).

The refund will be credited via the payment method used during the purchase.

If the order was sent to an address within the European Union, all taxes will be refunded. Outside the European Union, sales and customs duties cannot be reimbursed by Towanda SA.

Refunds may take up to ten business days to appear on Buyer’s account, due to varying processing times from one payment service provider to another