European domestic Shipping
Packages are shipped by UPS.
Each package is sent to the delivery address that the Purchaser provided during the ordering process. When the order has been dispatched, the Buyer will receive an email confirming shipment and containing the order tracking information.
The Buyer is responsible for checking the package and the products it contains upon delivery. If, at the time of delivery, the Purchaser notices any clearly visible visible damage, he must have this noted on the delivery slip before signing for receipt.
In the event of apparent damage clearly visible, or if by mistake the wrong products have been delivered, the Buyer must notify his complaint by e-mail to [email protected] and by registered mail to Towanda SA, rue Darwin, 32 to 1050 Ixelles (Belgium), within 7 days from the date of delivery. After this period, no complaint will be taken into account.
Damage to the packaging of the delivered product is not considered to be a defect. Likewise, irregularities and other imperfections inherent in the traditional manufacture of artisanal products cannot be invoked for defects in the delivered product.
As delivery times depend on the items ordered, Towanda SA will make every effort to deliver the products as quickly as possible. Unless otherwise agreed between the Parties, delivery takes place within 30 days at the latest from the day after the day on which the Buyer places his order, provided that it has been fully paid.
Towanda SA cannot however be held responsible for unforeseeable delays in delivery caused by the carrier.
If the delivery time exceeds 30 days from the day after the day on which the Buyer places his order, and provided that it has been fully paid, the sale may be terminated
International Shipping
All international orders will be subject to shipping charges, taxes, customs, duties, and fees based upon the destination country and the item(s) ordered. The Buyer is the importer and is responsible for all import fees.All other orders will be shipped fully insured via Fedex.